Mobile Technology has been one of those trends that have taken the business world by storm. Mobile device penetration has been rapid and monumental.
In an industry facing reimbursement cuts, ever-evolving regulations and increased customer demand, DME executives are constantly searching for ways to streamline workflow and improve revenue.
In order to achieve operational efficiency and maintain compliance, while also prioritizing patient care, it’s time for providers to embrace and implement mobile technology throughout their workflow. An automated workflow allows providers to seamlessly adjust to changes and improve their return on investment (ROI) without missing a beat.
A mobile logistics software organization, this panel will discuss the implications and real-world benefits of integrating mobile technology throughout day-to-day operations.
The discussion will provide insight into how mobile technology will influence all aspects of the business, including intake, inventory management, delivery, and billing. Panelists will consist of a mobile payment provider as well as several customers who have experienced the positive impact of a mobile-enhanced workflow first hand. The panel will also provide analytics and quantifiable data to demonstrate how deploying mobile technology dramatically increases ROI and provide better patient care.
Why Mobile Delivery?
- Business Efficiencies
– Expense Reduction ‐ automate processes, eliminate paper, reduce re‐visits,
reduce inventory write‐offs
– Increase Revenue ‐ clean billing, improve co‐pay collections, faster payment,
fewer charge‐backs
– Improved regulatory compliance – reduce audits - Improved Patient Satisfaction
– Anticipate delivery times
– Quickly recognize and reschedule jeopardy deliveries
– Immediately respond to stat deliveries - Improved Visibility & Transparency to Logistics Operations
– Field force represents 20 ‐ 30% of operating expenses
– Visually see technician location in real time
– Field force productivity management – “planned vs. actual”
Paper Delivery Model
Mobile Delivery Model
Financial Impacts – DME Mobile Use Case
DME Mobile Savings
DME Mobile ROI
Panel Discussion:
Prior to using mobile technology,
What solutions were you using, if any?
→ What pitfalls did you see in day‐to‐day
operations?
→ When did you realize you needed to make a
change?
What areas of the business were you experiencing cost inefficiencies?
♦ Intake?
♦ Inventory?
♦ Delivery?
♦ Collections?
♦ Billing?
What made you want to go mobile?
⇒ Automation?
⇒ Financial benefits?
⇒ Easy‐to‐use equipment?
⇒ Connectivity?
What ancillary benefits have you experienced since going mobile?
♥ Paper reduction?
♥ Driver visibility?
♥ Accelerated payments and billing?
♥ Compliance and auditing?
♥ Customer service?
♥ Patient care?
What financial benefits have you experienced since going mobile?
◊ Fewer materials needed?
◊ Overhead savings?
◊ Reduced overtime?
◊ Are our days’ sales outstanding?
◊ Write‐offs?
◊ Return on investment?
What made you want to go mobile?
♣ Automation?
♣ Financial benefits?
♣ Easy‐to‐use equipment?
♣ Connectivity?
What advice would you give for those wanting to go mobile?
⇔ Choosing your provider?
⇔ Implementation and training?
Implementing mobile technology has become the norm nowadays. It is important to plan ahead to make informed decisions about the strategies you plan on implementing. Tracking the results will help you get an idea of what works and what doesn’t and make the necessary tweaks for increased productivity.
Feel free to contact us for more information on Mobile Technology.
